I have just had a baby girl. I mean it is probably worth noting my wife played some part in her gestation and delivery, but as a modern progressive couple I’ll assume a minimum of 50% of the credit. Her arrival has made me consider what the world holds in store for this little female version of me. As I bark at Siri, holding my daughter in the dark, for a “how to” video on baby swaddling, I suddenly feel unsettled.
As it becomes second nature to bark orders as the ‘person in our pocket’, does it matter that this person seems to be a she? Over 710 million people regularly use an AI assistant and this is set to more than double by 2021. Should I be celebrating the female position as oracle, or furious that my daughter has been assigned the role of assistant in the world’s future?
It could be argued that assigning gender to an AI assistant is a moot point. When asked, Siri, Alexa, Cortana and Google Home, all respond with claims of gender neutrality. This claim might be easier to accept if they didn’t all have a female voice as default and, with one exception, names whose origins are hardly genderless – Cortana is named after a semi-nude female character from the video game Halo and Alexa was selected in favour of Alex, as a homage to the Great library of Alexandra.
Sexy librarian anyone?
It is perhaps little wonder that no one seems to have considered if the use of a female voice could have any downsides. With women in computing roles steadily declining since a peak in 1991, women now represent less than 25% of the workforce. Evidently, the Adams far outweigh the Eves in the creation and development of this technology. Mitchell refers to this imbalance as the ‘sea of dudes’. Is it possible that they are guilty of trying to realise their Weird Science, Her and Ex Machina fantasies or is there another explanation for the female AI assistants?
Numerous studies, including one by MacDorman, assert that both men and women report an overwhelming preference for a female voice. With such strong evidence suggesting a mutual preference, what risks are there in reflecting this in our AI assistants? Well, as this technology integrates itself into our pockets and our homes, will children everywhere have a new female role model? A servant who does exactly as she is told. “Please” and “thank you” are unnecessary, when “Alexa, Stop!” will do just fine, thank you very much. As my little one grows up interacting with such technology, is there a chance that a female voice is the one she associates with subservience?
Why not use male and female voices? Nass in his seminal work; Wired for speech suggests voice preference is in fact more subjective then MacDorman would have us believe. He found participants preferred a male voice when learning and female when receiving life advice. It is hard to ignore the inherent stereotyping in these findings but let’s focus on the idea that the task requested should play a key part in which voice is most effective.
In fact, an AI assistant’s awareness of which voice is most appropriate might be closer than you think. Amazon have recently announced research into voice recognition to detect mood and even the kind of words a person uses. Will we soon be in a place where Alexa selects her voice to suit our mood and the message being delivered? Maybe we can rely on big data, as opposed to the sea of dudes to best decide the gender of our AI assistants, I mean what could possibly go wrong?
It turns out quite a lot. Microsoft’s Twitter bot; Tay, was designed to learn from fellow Twitter users and create its own Tweets based on its interactions. Users, instead of spreading love and acceptance subverted their interactions, teaching Tay to curate content that was so racist and abusive it was taken offline after only 16 hours.
About Tomas Haffenden:
Tomas Haffenden, Senior Digital Producer at The Works, started his career teaching philosophy and mathematics in various senior schools in India, London and Sydney. A natural desire to explore new technologies saw him pioneer the integration of online digital learning systems into the mathematics curriculum to great effect.
Tomas pursued his technical interests pivoting from teaching to computer development. This led Tomas to The Works Sydney as a Digital Producer.
About The Works brands:
Established in 2002, The Works is one of Australia’s leading customer experience and creative agencies working across clients including Volvo, Optus, GSK and Sanitarium. In its six-consecutive year, The Works research project, Datafication, is conducted annually providing invaluable insights into how Australia is using social media platforms. Most recently, The Works founders have launched messaging platform start-up, On Message, to service digitally focused brands with custom keyboards, GIF, emoji’s and bots and further increase its growing dominance in the digital marketing industry.
Originally published on Mumbrella