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A beginner’s guide to conversational commerce

A brief history of chatbots

How to scale your organisation’s customer intimacy efforts

5 best practice design principles for building chatbots that work

Chatbots, messaging platforms and the future of mobile

From hyper-personalisation to social listening: 2017’s top customer intimacy trends unpacked

From confusion to clarity: How to use historical data in the right way

Making your CRM work harder: best practice tips for success

5 examples of brands getting hyper-personalisation right

Marketing to millennials: Harnessing CRM to build meaningful brand relationships

5 questions to ask before starting a CRM implementation project

How a CMS System with a unified backend puts business, marketing and IT on the same page

An introduction to natural language processing

4 Digital Platform Development Trends to look out for in 2017