RXP Services

RXP Services

RXP Services

RXP Services

3 Min Read RXP Services

Note-taking for Customer Research Sessions;  The ‘How-to?’ and ‘Why?’.

As more organisations are adopting human-centred design, they have become more aware about the significance of putting the needs of users at the centre of the design processes.

We are emotional and social human beings. We rely on value systems. We want to belong. Experience and emotion is what drives people to buy or use a product rather than the technology. When we design, we should design

3 Min Read RXP Services

How to account for bias in design research to create better products and services

Bias is an issue that affects all humans both consciously and unconsciously. Bias is often described as the act of unfairly favouring one thing, person or group over another. Worryingly, we are often completely unaware of the biases we have (Nosek & Greenwald, 2014). Yet these biases show up in our actions or lack of action.

5 Min Read RXP Services

Why Making Happier Humans

We want every interaction, every touch point and every engagement to be a positive experience for our people, our clients, and our partners. This is why at RXP Group we have one core purpose 'Making Happier Humans', which is centred on four key beliefs.

5 Min Read RXP Services

Our New Positioning: Making Happier Humans

RXP Group launches ‘Making Happier Humans’ to simplify digital transformation and deliver signature customer experiences